CALA News & Views | Issue 52 | Workforce

and our in-house Leadership Development courses. Our employee engagement platforms drive performance, recognize accomplishments, and help create a supportive environment where team members feel appreciated and empowered. Shadi Rafat: At Silverado, we ensure fair compensation through regular market-based pay adjustments and enhance employee engagement with referral bonuses, tuition assistance and professional development opportunities. To support work-life balance, we offer flexible scheduling and continuously refine our strategies through ongoing associate feedback. We also celebrate achievements with large-scale recognition initiatives, including awards and Employee of the Month honors. Many of our leaders have risen through the ranks, reflecting our commitment to internal mobility, and we support this growth with structured onboarding and training programs. g

Shadi Rafat: We are leveraging AI to streamline and enhance our recruitment process, from assisting with email campaigns and job ads to rewriting job descriptions for greater impact. At the same time, we partner with schools and host virtual hiring events to engage with potential candidates, while actively sourcing through social media and seeking referrals from every contact. Furthermore, we recently invested in a new Applicant Tracking System (ATS) and Customer Relationship Management (CRM) system to enhance the candidate experience, build robust pipelines, automate outreach and closely track recruitment trends. What specific retention strategies or employee engagement programs have you implemented to reduce turnover and nurture a supportive, long-term team? Tara Arancibia: At Belmont Village, we foster long-term retention by valuing employee voices, providing internal career growth opportunities and offering ongoing learning through platforms like Franklin Covey, Relias Retention Strategies and Tools

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